Setting up Your Account
Wonolo’s executive team is working closely with local officials and policy advocates to discuss what the future of work should look like in California, as we, along with many other gig economy companies do not believe AB5 is the answer. We will continue to fight both locally and nationally for the best interests of Wonoloers and the businesses that make up this incredible community.
Jobs are added every day, but they fill quickly. Turn on your push notifications from your app, so you never miss an opportunity! Read on if you need more help turning on your notifications.
On your Android:
Go to your phone’s Settings
Select Apps
Select the Wonolo app
Ensure that Show notifications is checked
Return to main Settings page
Select Location and make sure that Location Services are switched ON
Return to main Settings page
Select Apps
Scroll down to Wonolo
Select Precise location (GPS and network based) on Permissions list
On your iPhone:
Go to your phone’s Settings
Select Privacy
Select Location Services and make sure it is turned on
Scroll down to find the Wonolo app
Set Allow location? access to Always
Return to main Settings page
Select Notifications
Scroll down to Wonolo
Turn on Allow Notifications, Sounds, Badges
Finally, choose either Lock Screen, Notification Center, or Banners under Alerts
Payments typically take 1-5 business days from when a job is completed to reflect on your account. However, in some cases, they can take longer. Payments are sent as ACH transfers (direct deposit) via Stripe or another payment processor and may need additional processing time once your bank receives the funds. To avoid delays, please make sure your payment information has been added and verified through the Wonolo app. Wonolo will sometimes offer promotions you can opt into. Unless otherwise specified, any incentive payments will be paid out as set forth in the terms of such promotion or once the promotion period has ended. For example, if you opt in and qualify for a promotion to earn an extra $100 upon completing 5 jobs in March, the earliest we’ll be able to process your $100 incentive payout is April 1st, though it might take longer. You may be required to verify your payment details with Stripe or another payment processor. If this happens with your account, you should receive an email from the payment processor with next steps to confirm your information. For more information on payment processing, you can review the Terms of Use that govern your use of Wonolo and the following: Stripe: Online payment processing for internet businesses; Stripe Connected Account Agreement.
Coronavirus Summary | Center for Disease Control and Prevention (CDC)
COVID-19 Outbreak | World Health Organization (WHO)
Do you recommend any additional resources?
Gig Workers' Collective COVID-19 page provides helpful resources at both the national and state levels. They note that “many programs require a short application process, and it is key to do this now before the process is backlogged. You have some options if you're in need of food, help paying rent, your bills etc.”
Gig Workers Rising also has a page dedicated to coronavirus resources with tips on staying healthy depending on the kind of work you’re doing, plus how to best access medical care and applying for benefits.
If you accept a job that requires a background check, you may receive an update that our third-party background check provider, Evident, was unable to return a result with the information you provided. If this is the case, the background check requires additional verification information. The check will not be able to complete unless you upload valid ID documentation securely through the Evident portal. You will likely receive an email on the steps needed to verify your identity so your background check can properly run. You can expect to search for an email with the subject line: Action Required to Complete Your Background Check (Time Sensitive) If you receive this email, please click the yellow Begin Now button to verify your identity by uploading your selfie and a photo of your ID as soon as possible. You can do this on any device. Don't wait on this - your background check can’t be completed without it, and certain jobs require your background check to be completed. Please be sure to upload a clear copy of your ID as soon as possible:
The image must be high quality, unobstructed
The image must show the full document and can’t be cropped
Pro-tips when uploading an image of your ID:
Lay your ID on a flat surface
Ensure you're in a well-lit area
The photo should not contain any shadows
For a step-by-step guide on how to upload your ID and selfie, read on here.
Keeper Tax is a tax filing software designed for independent contractors. It scans your past purchases for write-offs and then helps you file your taxes. As a Wonoloer, you get custom content and resource support, as well as $30 off tax filing. Check out Wonolo Up for more perks and benefits designed to help you make the most of Wonolo, ranging from health insurance plans to dental care.
AB5, often referred to as the "Gig Worker Bill” is a California law that changes the test by which California determines (for many purposes) whether an individual providing services to a business is an independent contractor or an employee. It impacts gig workers and the companies they contract with for flexible work. This new law went into effect on January 1, 2020.
Wonolo’s mission is to empower people to choose work that works for them. When you sign up to use the Wonolo app, we collect information that you provide to us. You may provide us this information directly or we may collect this information automatically when you use our platform.
How does Wonolo use my information?
Your information is used to open your account and help you find jobs through our Wonolo app. Your information may also be used to develop and test new products and features on our mobile application and related services, to improve our current products and features, or to facilitate the relationship between our users.
How does Wonolo share my information?
We share certain information with Requestors when you accept a job that they posted, such as your name and photo. We may also share certain information with service providers that are authorized by us and perform services on our behalf, including for example, background checks, payment processing, and customer support services. We may also share information for legal, safety, and security reasons, such as in response to valid law enforcement requests.
Does Wonolo sell my data?
No. Wonolo does not sell your personal information.
If you want to learn more about what kind of personal information we collect, the purpose of collection, and how we share personal information, you may find the details in our Privacy Policy .
Wonolo is live across the US. Our team is continuously working to expand our reach and keep on adding jobs everywhere we operate. Check in with us in a few months if you don’t yet see your city below.
Right now, here’s where Wonolo is available:
Atlanta
Austin
Baltimore-Washington
Charlotte
Chicago
Cincinnati
Columbus
Dallas-Fort Worth
Denver
Detroit
Grand Rapids
Greenville
Houston
Indianapolis
Kansas City
Las Vegas
Louisville
Memphis
Miami
Nashville
New Jersey
New York
Orlando
Philadelphia
Phoenix
Pittsburg
Raleigh-Durham
Reno
Salt Lake City
San Antonio
Seattle
St. Louis
Tampa
Virginia Beach
A clear and accurate profile photo is a requirement to accept jobs on the Wonolo platform. Requestors will use your profile photo to confirm attendance when you show up to a job, so make sure your photo can be easily used to identify who you are. If you don’t meet our profile photo requirements, your account may be suspended until you are able to update your photo.
Here are our profile photo requirements:
Your photo should be a representation of you, so avoid glamour shots or filters that significantly change how your face looks
Avoid taking a picture of a picture, as this results in lower quality images
Dress professionally and look directly at the camera
We are excited to announce a few updates to Wonolo to improve your experience. These updates were driven by Wonoloer feedback collected from support tickets, surveys, and interviews. One of our main goals with these changes is to create a more accurate and fair rating system, one based more on what is in your control (being on time and preventing no-shows & late withdrawals), rather than Requestor ratings, which are more subjective. These changes launched on May 20th, 2020.
Breach Policy
Our breach policy has been updated to be more fair to Wonoloers and easier to understand:
Wonoloers no longer receive Breach Points for low star ratings
Wonoloers no longer receive Breach Points for early withdrawals (12+ hours before a job starts)
Reliability Stats
Wonolo is phasing out the 5-star rating system, which is how Requestors have traditionally provided feedback on Wonoloers. Starting May 20th, some Wonoloers will begin seeing Reliability Stats instead of 5-Star ratings on their profile: It’s worth noting that:
We are testing this feature and will be rolling it out to more Wonoloers over time, so it’s ok if you don’t see it at first
For now, these stats will only be shown on your personal profile
Achievement Badges
Since the Achievement Badge program is tied to the 5-star rating system, we are no longer issuing Gold, Silver or Bronze Achievement badges:
Wonoloers who have earned Gold Badges will have their 3% extra pay grandfathered in, as long as they work at least 1 job a month
For everyone else, we will be launching a new program in early June tied to skill certification and increased earning potential
We are exceptionally grateful for the Wonoloer community and the feedback we’ve received to help inform these changes. Please keep an eye out for upcoming updates as we continue to work hard on improving how Wonolo works for Wonoloers.
If you spot an error on the 1099-MISC form delivered to you, please reach out to our Support team as soon as possible. If your name, email, address, SSN is incorrect, you can correct that information via the app or you may reach out to us so we can make the changes after we verify your account. To verify your account, you'll need to send 3 details that match the ones currently on your account. These details may be any of the following:
Email address
Phone number
ZIP code
Last 4 digits of SSN
Last 4 digits of the payment card used
Physical address
Date of birth
The Wonoloer Hub is your one-stop-shop where you'll find useful information on how to get the most out of Wonolo, including:
Wonolo Up (perks)
Wonolo badges
Monthly leaderboard
Business referrals
Hiring bonus
Wonoloer newsletter
Seasonal promotions
Every month, new perks, promotions, and badges are added, so check the Wonoloer Hub regularly to best utilize these Wonolo benefits.
You can locate the Wonoloer Hub from your main menu, by clicking the three horizontal lines at the top left of your app:
If you do not see the Wonoloer Hub as an option, you will need to update the app Wonolo app within the App Store or Play Store.
The Healthy Workplace Hygiene Badge contains vital information from the Center for Disease and Control and Prevention (CDC) for identifying symptoms and reducing the spread of the coronavirus. To maximize the safety of you and the Wonolo community, this badge is required for accepting new Wonolo jobs during this time.
In some cases, a background check can’t process unless you upload additional documentation to verify your identity. If this happens to you, we’ll notify you (likely via email and/or text) so you can quickly take action. You will likely be asked to upload the following identification documents securely via the Evident portal:
Valid state or government issued ID with photo (front and back of ID required)
A photo of yourself to match and verify your identity
Once you receive the email requesting for more information, make sure you have your valid ID and smartphone on hand. The images you upload may be rejected if your ID is invalid or if the photo is blurry and can't be read. If required, you'll only have a few tries to resubmit valid images as explained below.
Accepted Form of ID
Make sure you are using a valid government-issued photo ID and that it is not expired. Currently, these are the forms of ID that are accepted:
State issued ID Cards
Driver's Licenses
US-issued Passports
Permanent Resident Cards
No Saved Photos
Photos must be taken and uploaded in real-time. You cannot upload a previously saved photo. You are limited to three attempts to capture the best photos. To avoid limitations on your account access, please contact Wonolo Support if after the third attempt you are unable to upload photos of your ID.
Low Quality Image
If you need to upload a selfie, make sure you take a selfie with good lighting, head-on. Please don't take selfies at an angle or with a filter.
To avoid delays, it's crucial you upload a quality photo of your ID, if required. Place your ID flat on a dark background, and do not use flash since can cause glare. Also, make sure you're using a photo ID, and are not covering up any part of it. If your image is blurry or has other quality issues, you’ll see this screen which suggests ways to take a better photo:
You’re allowed to retry uploading photos two more times. After those two attempts, if you still can’t upload photos of your ID, please contact Wonolo Support because your account may be limited due to the multiple failed attempts.
If you’re experiencing a delay receiving your payment, you may be required to verify your identity by uploading a copy of your valid legal ID through the Wonolo App. After your account has been verified, your payments will be processed.
If you see the below Pay Out Error alert on your home page, click on Verify Now and follow the prompts.
When uploading your ID, please follow these guidelines to make sure it is accepted to avoid further delays.
Here are accepted forms of ID you can upload:
Driver’s License
State Identification Card
Permanent Resident Card
Passport
Some tips for successful verifications:
The photo must be high quality and clear
No blurry photos
All four corners of your ID should be within frame and all text must be legible
Breach points are only counted if you incurred them within the last 30 days. After 30 days, breach points effectively expire. You can incur a breach point from a withdrawal within 12 hours of the start time or by asking the Requestor to cancel the job for you. That breach point on your account expires 30 days after it was received. For example, let's say on April 3rd, you received your first breach point. On April 17th, you received another breach point. At this point, there are now 2 breaches on your account. Assuming you don’t incur an additional one, your first breach point will expire on May 3rd. Now, there is just one breach on your account. On May 17th, your second breach will also expire which will bring you down to 0 breaches. Don't let breach points pile up. Remember, receiving 3 breaches on your account in a span of 30 days will result in a permanent limited view of jobs and removal from all accepted jobs. Learn more in our overview of the Breach of Contract policy.
To provide Wonoloers with access to a fast, flexible payment experience, Wonolo has partnered with Wisely to offer quick pay via the Wisely Paycard.
With Wisely Direct, you’ll receive your pay within 1-3 days upon completing a Wonolo job, versus the standard 3-5 days.
The Wisely Paycard is a reloadable debit card account that allows you to access your pay anywhere, anytime through the myWisely app. Through this app, you can manage your money, find nearby ATMs, see spending trends, and set aside savings.
There is no cost to sign up, no hidden fees, and no credit check required. The card is yours to keep and use no matter where you work, whether on the Wonolo platform or elsewhere.
You can expect to receive your Wisely Paycard in the mail 7-10 days after enrollment. The card must be activated once received by visiting https://www.activatewisely.com or calling 866-313-9029. After activation, download the myWisely app to create your account.
Once you have created your account, input the Wisely banking information found in the Wisely app into the Wonolo app as your direct deposit payment option.
Here’s how to add your Wisely Paycard for Wonolo payments:
Select the menu bar in the upper left corner on the myWisely app
Click Account Settings
Select Account Numbers to view your routing and account number
Open Wonolo app
Select the menu bar in the upper left corner on the Wonolo app
Select Pay
Click Direct Deposit
Input your Wisely routing and account number, then save
Whether you’ve moved recently or just need to make a minor change, updating your address is easy. Just follow these simple steps below to make sure you hear about new jobs being posted near you.
Here’s how to update your address:
Select the profile pic in the upper right corner on the app
Select Edit Profile
Click on Edit in the upper right corner
Find your current address
Make the necessary changes by tapping into each field
Click Save at bottom of page
As a Wonoloer, you are an independent contractor for all jobs you choose to accept via the Wonolo mobile app. There is no employment contract whatsoever with Wonolo nor the Requestors you will or have worked with. While we can't provide any legal advice, independent contractors generally are not eligible for unemployment benefits.
Background checks are an important part of the onboarding process for Wonoloers who accept a job that requires a background check. When required, background checks are facilitated by a third-party provider, Evident. In some cases, the background check can’t process unless you upload additional documentation to verify your identity. If this happens to you, we’ll notify you (likely via email and/or text) so you can quickly take action. You will likely be asked to upload the following identification documents securely via the Evident portal:
Valid state or government issued ID with photo (front and back of ID required)
A photo of yourself to match and verify your identity
Once you receive the email requesting for more information, make sure you have your valid ID and smartphone on hand. The images you upload can get rejected if your ID is invalid or if the photo is blurry and can't be read. You'll only have a few tries to resubmit them, if needed. When you're ready, you can click on Begin Now and follow these steps:
Look out for an email to upload photos of your ID to verify your identity
You’ll see this screen when you click Begin Now in the email, so enter your phone number and click the Start button to continue
You’ll receive a text message with a link to upload your photos
Click on the link in the text message to be prompted to take photos of the front of your ID
Follow the prompts to take photos of the back of your ID
The last step is to upload a selfie
You’ll see this screen when you’ve successfully submitted all three photos, which means your background check has resumed processing and you'll recieve an update when it completes
To work jobs on Pruuvn, you’ll need to create your account on the Pruuvn web or mobile app, and complete your Pruuvn onboarding. Additionally, if you accept a job that requires a background check, you will need to pass that before performing the job.
What do I need to sign up?
Smartphone (works with Android 4.4 and up or iOS 9.0 or later)
Must be at least 18 years old
Must be legally authorized to work in the United States
ZIP code where Wonolo is available (You can see the list of areas where we are currently available here.)
Mobile number
Social Security Number (SSN)
Driver's license or a Government (US) issued ID
How do I create my Pruuvn account?
Download the Wonolo app from your Google Play Store or App Store. The app works with Android (with OS version 4.1 and higher) and iOS smartphones.
Once installed, open the app and tap the “Get started” button.
Please review and accept the Terms of Use, Privacy Policy, and the Acceptable Use Policy.
Fill out the fields to build your profile, including your name and email.
You will be required to enter your mobile number, and as part of a verification, you will receive a 4-digit verification code through text.
Enter the verification code and tap “Next”.
You will be asked to enter your ZIP code, and how you learned about Pruuvn. If someone referred you, make sure to choose Referral Code from the dropdown and enter the code they provided.
How do I accept my first Pruuvn job?
Once you have created your account, complete your onboarding by reading our user guide and passing a short quiz on Pruuvn best practices.
Click “Marketplace” to view jobs you can accept.
Select the first job you want to accept, and confirm you meet the job requirements, and click to accept the job.
If the job requires a background check, review the disclosures related to the check, and submit the information needed to run a background check.
If the job doesn’t require a Background Check, then there’s nothing more to do. If the job does require a Background Check, stay on top of updates on your Background Check. If it doesn’t clear in time before the job closes.
Our Breach Policy exists in order to make sure that we can provide the best opportunities for Wonoloers and the right level of service for businesses. If you receive a breach point, you’ll be cancelled from any upcoming jobs, as well as:
First Breach = 3-day limited view of jobs
Second Breach = 7-day limited view of jobs
Third Breach = Permanent limited view of jobs
Here's how breaches are incurred:
1 Breach point = Withdrawing from a job within 12 hours of the start time
1 Breach point = Asking the Requestor to cancel the job for you
3 Breach points = Any no-show/cancellation after the start time
We know that life sometimes gets in the way of work, and we don’t want late withdrawals to hold you back for long. That’s why we only count Breach points that you’ve incurred in the last 30 days. After 30 days, breach points expire. If you can’t make it to a job that you’ve accepted, please withdraw on the app as soon as possible. That way, you don’t get marked as a no-show, which automatically counts as 3 breach points (permanent limited view of jobs). Withdrawing allows us to open up your slot to another Wonoloer in your community.
PerkSpot is Wonolo’s discount program. It provides exclusive in-store and online discounts to Wonoloers at local and national merchants. Eligible Wonoloers will receive a welcome email from PerkSpot. In order to be eligible for this perk program, your Wonolo account must have no permanent limitations. Check out Wonolo Up for more perks and benefits designed to help you make the most of Wonolo, ranging from health insurance plans to dental care.
