Question 1

What is Acorns?

Accepted Answer

Acorns is a money management app that provides easy and automated ways to start and grow retirement savings, create a investing account for you and your family, plus provides ways to earn money and expand your knowledge on financial wellness.

As a Wonoloer, you will receive an exclusive $20 sign up bonus from Acorns when you create an account here and make your first $5 investment.

Keep in mind, this offer is only valid for new Acorns customers. The $20 sign up bonus is processed within 30 days of making your first investment.

Check out Wonolo Up for more perks and benefits designed to help you make the most of Wonolo, ranging from health insurance plans to dental care.

Question 2

How can I earn the $25 Wonoloer referral bonus?

Accepted Answer

The Wonolo community is strongest when we stick together and help each other out. Share some of your best work experiences on Wonolo with your friends and encourage them to sign up and pick up their own jobs.

Every time you invite a friend to Wonolo, you will both earn $25 after they complete their first job successfully.

Here’s how to refer a friend: 
Open the menu bar from the upper left corner on the app 
Select Invite Friends 
Share your unique referral code 
Have your friends enter your referral code during the signup process
Repeat this process as many times as you want. There are no limits to how many friends you can invite! 
 
Please note that you must complete at least one job on Wonolo in order to qualify for this referral bonus.

Question 3

Can I work for a Requestor as an employee?

Accepted Answer

Wonolo connects independent contractors (Wonoloers) with temporary job opportunities posted by businesses (Requestors).

We love when Wonoloers who are interested in employment can obtain it from the businesses we partner with.

Providing contractual services to a business that you have found via the Wonolo app does not indicate or guarantee that you will be offered employment at that company. Each business follows its own process regarding how and when to hire employees.
 
Here’s how to look into obtaining employment with a company:
 
Make a great impression on the job and get added to a Preferred team
Ask a hiring manager or Human Resources team member if the business is hiring employees, and what processes to follow to apply for employment
Search online job boards or corporate websites for open employment positions
Submit a job application or resume online, via the company’s website
Consider scheduling an appointment or interview through the appropriate corporate channels

Keep in mind, not all Requestors will be willing or prepared to discuss career opportunities during or after a Wonolo job. Please be respectful of the Requestors’ time, and mindful of any onsite protocols for applying for employment.

In the event that a Requestor hires a Wonoloer as an employee, the Wonoloer may be eligible to receive a hiring bonus. Just reach out to let us know or report your new employment through the Wonoloer Hub by select Hiring Bonuses.

As of August 15th, 2020, Wonoloers hired as employees in California will no longer be eligible for the hiring bonus.

Question 4

What happens if I can't make it and forget to withdraw in the app?

Accepted Answer

You might forget to withdraw from a job when something comes up at the last minute, life happens. However, remembering to withdraw in these cases is crucial, because it allows us to open up your slot to another Wonoloer in your community.

If you do not attend a job you have committed to, and forget to withdraw in the app, you will be marked as a no-show.

A no-show will result in your account incurring 3 breach points, which leads to a permanent limited view of jobs and the removal from all accepted jobs.

We want you to succeed on Wonolo. If your account receives 3 breach points, you’ll have an opportunity to complete Wonolo’s Second Chance Program. If you complete the program and pass the accompanying quiz, your limited view of jobs will be lifted. You can only complete the Second Chance Program a single time.

To make the most of your experience on Wonolo and avoid issues that could impact your account, get familiar with our Breach of Contract policy.

If you are unable to withdraw from a job you have accepted because of reasons beyond your control, please reach out to our Support Team and they will review the case.

Question 5

What to do if I suspect my account has been taken over or used by someone else?

Accepted Answer

Each person who signs up for Wonolo must maintain his or her own Wonolo account.

If you suspect that someone else has accessed your Wonolo account without your permission, please notify our team immediately, so that our team can troubleshoot, reset, or close your account.

If you suspect that your personal information has been accessed due to a theft or breach that occurred outside of Wonolo, you may want to immediately file a police report with your local precinct.

Wonolo reserves the right to close any account and/or cancel any upcoming jobs due to suspicious activity, violation of Wonolo’s Privacy or Acceptable Use Policies, or breach of the Terms of Use.

Question 6

Why was I cancelled from a job?

Accepted Answer

A job may be cancelled for reasons that range from a policy-related conflict to a change in the Requestor’s staffing needs. Our Cancellation policy is designed to provide some security to Wonoloers who plan their day around an upcoming job, while allowing businesses some flexibility to adjust their jobs based on changing staffing needs.

You’ll be notified if you are cancelled out of a job, and in many cases, you’ll be able to accept a new job right away. Read on for more context around the different reasons why cancellations happen.

Change in Staffing Needs
A job can be canceled due to a change in a Requestor’s staffing needs. However, if your job is canceled within 12 hours of the posted start time, you will generally* receive a 50% cancellation payout (of the original pay posted), for the time and effort you put into preparing for the job. 
 
You’ll then be able to pick up another available job right away.
Breach Point Incurred
If you withdraw from a job within 12 hours of the start time, ask a Requestor to cancel a job for you, or don’t show up to a job, you will receive breach points. Receiving any breach points results in the cancellation of upcoming jobs. 
 
Depending on the breach, you will also have a limited view of jobs (at least 3 days) before you can pick another one up. Please review our Breach of Contract policy for more details. 
Background Check Still Processing
If you accept a job that requires a background check, you will have to pass that background check after you’ve accepted the job but before you can actually start performing it. If you have started but not completed a background before the start of the job, you will be cancelled from the job. If it’s been more than a day, chances are our Background Check provider (Evident) has requested additional verification information from you to move forward. Double-check your inbox for an email from Wonolo Background Checks with required next steps for your Background Check to complete. 
 
As soon as your Background Check clears, you can start accepting jobs again. 
 
*In extreme and uncontrollable situations that make working conditions unsafe or impracticable, cancellation payouts may not be offered. These events can include fires, floods, other extreme weather, strikes, pandemics, war or civil unrest, or a prolonged shortage of energy supplies.

Question 7

How do I update my address to get notified for nearby jobs?

Accepted Answer

Whether you’ve moved recently or just need to make a minor change, updating your address is easy. Just follow these simple steps below to make sure you hear about new jobs being posted near you. 
 
Here’s how to update your address:
Select the menu bar in the upper left corner on the app 
Select Pay 
Click on Edit in the upper right corner
Make the necessary changes by tapping into each field
Click Save

Question 8

What happens to my Wonolo account if I live in California?

Accepted Answer

As a Wonoloer in California, you will still have the same access to the Wonolo app and your account will remain unchanged. You also may still accept jobs posted outside of California.

However, given the limitations of AB5, we have made the tough decision to cease operations in California for all Wonoloers and Requestors, effective August 15th, 2020. There will no longer be California-based jobs available to accept on the Wonolo app that have a start time on or after August 15th, 2020.

We have not made this decision lightly but have done so in order to protect businesses from the risks associated with the new legislation.

Question 9

What information is on my 1099-MISC tax form?

Accepted Answer

Unfortunately, Wonolo can’t provide you with tax advice. If you need reliable guidance you will need to consult an accountant or other appropriate professional.

A 1099-MISC form is used for reporting certain types of income to the IRS - including independent contractor earnings. As specified by IRS regulations, for each tax year, you will only receive a 1099-MISC form from Wonolo if you earned at least $600 for work you accepted through the Wonolo platform.

Where are my earnings reported on the form?
The most relevant box for you and your taxes is Box 7: Nonemployee compensation. On your 1099, this is what it will look like:

What do I do with the information on my 1099-MISC?
Again - if you need tax advice, you’ll need to consult an accountant or other appropriate professional - everyone’s situation is different and, in any case, we’re not tax professionals.
With the above warning in mind, many contractors input the amount earned (as reported in Box 7 on your 1099) on the Schedule C. Schedule C is used to determine the contractor’s profit or loss. It's also where contractors can claim any tax deductions (like the Standard Mileage Rate, health insurance premiums, business supplies, etc).
After that, many contractors take the amount in personal business profit determined on Schedule C and plug it into a Schedule SE. The Schedule SE helps calculate the percentage owed in self-employment tax. That percentage, in turn, can be added to the contractor’s 1040 form (the form most people fill out to report income).
 
Again - you should not rely on any part of the above for tax advice.
Do I send my 1099 to the IRS?
If you need tax advice, you’ll need to consult an accountant or other appropriate professional - everyone’s situation is different and, in any case, we’re not tax professionals.  Generally, contractors keep a copy of their 1099 and  report their taxable income to the IRS income using Schedule C, Schedule SE and 1040.
 
The Internal Revenue Service has also launched a Gig Economy Tax Center on IRS.gov.

Question 10

Why should I earn badges?

Accepted Answer

Wonolo badges empower you to show off your knowledge and skills to Requestors. Some Wonolo jobs may require specific badges in order to accept them. Some badges help you unlock more jobs, other badges are for bragging rights. Earn badges to make your Wonolo profile stand out from the rest!

For a full list of badges you can earn, check out the Wonolo Badge Library.

You can see badges you have already earned at any time at the bottom of your Profile, while logged into the app.

If a badge is needed to unlock a particular job, you'll be shown how to earn it when you try to accept that job. Here are some of our most earned badges that Wonoloers get to unlock certain jobs:

Workplace Hygiene Badge

By earning the Workplace Hygiene badge, you learn about identifying the symptoms of COVID-19 and the best practices for promoting your health and that of the Wonolo community.

Good Manufacturing Practices (GMP) Badge

Good Manufacturing Practices (GMP) are a series of general principles to be observed during manufacturing. Manufacturing companies use them to guarantee the quality of their products. Earning the GMP Badge if required for certain food handling jobs.

Question 11

How do I contact the Requestor during my job?

Accepted Answer

Once you accept a job, you can contact the Requestor for that job through Wonolo's in-app messaging up until the job has been approved.

Before the job starts, make sure you’re prepared by reviewing the full description of the job and by planning your commute. If you still have questions about the job or need to update the Requestor while you’re on the way there, use our in-app messaging.

Here’s how to contact a Requestor:
Open your menu on the Wonolo app
Select My Jobs
Find the job you are trying to reach out for
View more options by clicking the 3 dots icon in the upper right corner 
Select Message 
Write your message to the Requestor, then send
 
Remember, if you are not able to make it to a job you accepted, make sure to withdraw from it. You cannot use in-app messaging to ask a Requestor to cancel a job for you. Doing so will result in your account incurring 1 breach point, following our Breach of Contract policy.

Question 12

How can I check the status of my payment?

Accepted Answer

Once you complete a job, you can track the status of your pay through the Pay tab in the app. You’ll receive payments from Wonolo as ACH transfers (direct deposit).

Here’s what each payment status means:

Completed - You've completed the job and the Requestor is in the process of approving your job
Approved - The Requestor has successfully approved your job 
Processing - Payment has been initiated using your preferred pay method 
Processed - Payment transaction via your preferred pay method has been completed
Keep in mind, payments typically take 1-5 business days from when a job is completed to reflect on your account. If you are experiencing a delay with a payment beyond that, and have successfully received payments in the past with your current payment details, please do not re-enter or adjust your information. Doing so will likely cause more of a delay. Instead, follow these steps and reach out to our team so we can help.

Question 13

What is Wonolo’s policy around quarantine pay?

Accepted Answer

As a Wonoloer, if you get diagnosed with COVID-19 and/or are ordered to individually quarantine by a recognized public health authority due to your risk of spreading COVID-19, Wonolo will provide financial assistance for up to 14 days while your Wonolo account is on hold. This financial assistance will be based on your average daily earnings over the 30 days prior to the diagnosis date. In order to ensure we can provide support to those who need it the most, we’ll provide financial assistance to you if any of the following happen:
You have an active case of COVID-19; or
You were individually ordered to a mandatory self-quarantine because you’re suspected to have an active case of COVID-19; or
You were individually ordered to a mandatory self-quarantine because you have pre-existing health conditions that put you at higher risk of serious illness due to COVID-19
To learn more, review Wonolo’s full Quarantine Pay policy.

Question 14

How long should it take for a background check to run?

Accepted Answer

If you have successfully submitted your information, background checks can take 72 hours or, sometimes, more to process. However, for most Wonoloers, checks clear in under 1 hour after they accept their first job that requires a background check.

If you’ve been notified that a background check requires additional verification information to run, the background check will not complete unless you upload valid ID documentation through the Evident portal.

Remember, you may be cancelled from the job that requires a background check if your background check is not complete and cleared before the start of the job that requires it.

If you are removed from your first job that requires a background check, it’s often because our background check provider, Evident, needs additional information from you. Please check your inbox for an email from “Wonolo Background Checks” for more information, or email support@evidentid.com to follow up.

Question 15

What should I do if I perform work outside of the Wonolo app?

Accepted Answer

If you are trying to perform jobs that you have found on the Wonolo app, you should accept them through the Wonolo app and not perform them otherwise.

Work that is completed outside of the Wonolo platform will not qualify for insurance or liability coverage from Wonolo Inc. or its customers.

If you complete work without having accepted the job on the Wonolo app, you may work out payment directly with the Requestor, or request a backdated engagement in order to process pay via Wonolo.

Backdated Jobs
To request a backdated job, please notify our team within 72 hours of job completion. Wonolo reserves the right to decline to backdate a job for any reason, following the Wonolo Terms of Use.
 
Backdated job requests will be subject to the Trust & Safety Fee. 
Background Checks
Individuals who have not successfully completed a background check will not be eligible to receive payment for any job they complete that required a background check (e.g., if the Wonoloer shows up to work a job that required a background check without accepting it on the app). In this situation, the Wonoloer must work directly with the Requestor to organize pay. After the individual clears Wonolo’s background check, he or she will be eligible to process pay via Wonolo for any Wonolo jobs that require a background check.

Question 16

What does Wonolo's Occupational Accident Insurance policy cover for Wonoloers?

Accepted Answer

All jobs conducted through Wonolo require that the Wonoloer is covered by Occupational Accident Insurance (OAI). This insurance covers medical expenses, lost compensation, and benefits related to accidental injuries that occur during the course of an accepted job through the Wonolo App.

OAI is industry-standard insurance used by contractors across the United States. OAI provides occupational accident benefits for independent contractors. The key difference is that Worker’s Compensation can only be attached to an employer, while OAI can be purchased by and attached to an independent contractor.

Wonoloers are responsible for reporting any incidents and submitting claims. Wonolo asks that Requestors also submit any incidents within 5 days of the job completion date.

Wonoloers can only accept positions you post on the Wonolo App when they have OAI that includes coverage for the following:

Accident Medical Expense

● $1,000,000 maximum benefit as per policy schedule per person/accident
● Up to 104 weeks payment period limits of insurance
● $1,000 dental benefit maximum

Question 17

Why is my payment missing or delayed?

Accepted Answer

Payments typically take 1-5 business days from when a job is completed to reflect on your account. While our goal is to get you paid as quickly as possible, there are some uncommon situations where a payment may be delayed or adjusted.

Keep in mind, payments from Wonolo are sent as ACH transfers (direct deposit) and may need additional processing time once your bank receives the funds.

If your payment is taking longer than 1-5 business days, or if you have a different payment issue, please reach out to the Wonoloer Support team. We’ll look into the situation and do everything we can to quickly get your payment to you.

When you reach out, please confirm these job details:
Name of the company
Name of the Requestor or any company contact
Date and time of job
Hours worked
Expected pay amount
If this is your first job or if you've recently changed your payment method, please double-check that your payment information has been added and verified through the Wonolo app.

Question 18

How can I earn a badge for a specific company?

Accepted Answer

Some businesses on Wonolo post jobs where you’ll need to show that you are familiar with the work environment or have the skills or experience needed to be successful on the job. To accept these jobs, you’ll first need to get that company’s badge on your Wonolo profile.

Once you earn a company’s badge, you’ll unlock all future jobs posted by that business, as long as those jobs also require the same badge. In some cases, you may need multiple badges to show the Requestor that you're prepared to tackle the job duties.

You can earn these badges a few different ways, including on the app or through a Tryout. The best place to start is by carefully reading the job description. 
Earn It on the App 
When a Requestor’s jobs require you to have their company’s badge, you’ll see it listed in the job description’s Required Badges section. If the job is a good fit but you don’t yet have the badge, review the full description, then scroll down and click Accept. 
 
You’ll be shown a pop-up telling you which badge you’ll need and a link to get it. It varies by Requestor, but you may need to watch a video, complete an assessment, review safety guidelines etc. Once you have the badge, you can come back to the job to finish accepting it.
 
You might also see an alert on your app’s home screen when a new business starts posting jobs in your area with a badge requirement.
Attend a Tryout or In-person Orientation
Some jobs require you to complete a Tryout on-site to be best prepared for future jobs with that Requestor. Tryouts are paid, and can be accepted the same way as standard jobs on the app.
 
Successfully completing a Tryout grants you that company’s badge on your Wonolo profile and unlocks future jobs with that Requestor. If no Tryouts are currently available for a particular company, keep an eye out for the next time the Requestor schedules one.
Visit the Badge Library
Wonolo’s Badge Library can be accessed on the Wonolo app through the Wonoloer Hub. Our Badge Library features the most popular and in-demand badges and explains how you can proactively obtain them. Check the Badge Library periodically for new badges that you can add to your Wonolo profile.

Question 19

What happens if a Requestor cancels my job at the last minute?

Accepted Answer

A job can be cancelled for a number of reasons, including a change in a Requestor’s staffing needs. Our Cancellation policy is designed to provide some security to Wonoloers who plan their day around an upcoming job, while allowing businesses some flexibility to adjust their jobs based on changing staffing needs.

We ask that if Requestors do need to cancel a job, that they do so more than 12 hours before the job’s start time.

However, if your job is canceled by a Requestor at the last minute (within 12 hours of the posted start time), you will generally* receive a 50% cancellation payout (of the original pay posted) for the time and effort you put into preparing for the job.

You’ll then be able to pick up another available job right away.

For instance, if a job is scheduled to start on May 15th at 9am the Requestor will have until May 14th at 8:59:59pm if they need to cancel the job. If the job is cancelled after 9 pm on May 14th, you will receive the 50% cancellation payout. It will typically take 1-5 business days for you to receive payment.

There are a few other situations that may be eligible for a cancellation payout, though they aren’t common. If you encounter any of these, you’ll need to reach out to our Support team and may need to provide supporting documentation. These situations are detailed in our Terms and Conditions, and include:
Job site is closed upon your arrival 
Incorrect information is provided in the job description (such that it prevents you from completing the job)
You are sent home due to the Requestor’s error (overstaffing or a job posted in error)
The Requestor substantially modified the job details within 12 hours of its start time (start time, location, duties, requirements, or pay)
*In extreme and uncontrollable situations that make working conditions unsafe or impracticable, cancellation payouts may not be offered. These events can include fires, floods, other extreme weather, strikes, pandemics, war or civil unrest, or a prolonged shortage of energy supplies.

Question 20

What is Wonolo doing in response to coronavirus?

Accepted Answer

Our COVID-19 resource page covers the programs Wonolo has implemented in response to coronavirus, including details on our Quarantine Pay program. We are actively monitoring the situation and will take additional measures as needed.

Question 21

What happens if I failed my background check?

Accepted Answer

If you received an email notice with the subjects below, it means that the report(s) provided by our third-party background check provider, Evident, received a negative result and your access to posted jobs that require background checks has been restricted:
"Wonolo Application approval Update"
"Wonolo Application Denied" 
Please carefully review the information in this notice. If you wish to dispute the accuracy of the information in the report, please follow the instructions in the email and contact Evident at support@evidentid.com.

Question 22

How do I file a complaint or report potential misconduct or mistreatment?

Accepted Answer

All participants in Wonolo’s community must abide by Wonolo’s User Equality Policy.

Your safety is our highest priority. If you have experienced an unsafe or uncomfortable situation with another Wonoloer, or a Requestor’s employee, representative, or client, please notify an on-site contact and our team immediately.

Wonolo reserves the right to terminate any Wonoloer or Requestor who has allegedly engaged in unsafe or unwarranted behavior, per the Terms of Use.

Wonoloers may request to receive codes of conduct or information on anti-sexual harassment training, workplace relationships, and/or acceptable behavior from a Human Resources professional or an on-site contact at each job site where the Wonoloer contracts.

Question 23

Why is my view of jobs limited?

Accepted Answer

The Wonolo application does not guarantee that a Wonoloer will be able to see or accept any minimum number of jobs, or that a specific Requestor will post any jobs.

If you recently incurred a breach point due to a no show or late withdrawal, in accordance with the Breach Policy, your ability to view other jobs on the Wonolo platform may be limited.

To see your account's current status, open your Profile in the Wonolo app. Depending on the scenario, your account may be temporarily limited or permanently limited.

Temporary Limitation
Your view of available jobs will be limited for a period of 3 days or 7 days, depending on the breach point(s) that you incurred. Keep in mind, breach points expire.
Permanent Limitation
Your view of available jobs will be limited indefinitely. To remove this permanent limitation, you can complete Wonolo’s Second Chance Program and pass the accompanying quiz that covers your obligations when using the Wonolo platform. You can only complete the Second Chance Program a single time. 
Avoiding Limitations
If you can’t make it to a job that you’ve accepted, please withdraw on the app as soon as possible. That way, you don’t get marked as a no-show, which automatically counts as 3 breach points resulting in a permanent limited view of jobs. Withdrawing allows us to open up your slot to open up to another Wonoloer in your community.

Question 24

How do I withdraw from a job on the app?

Accepted Answer

We know that things can come up, so if you can't make it to a job, please withdraw as soon as possible via the Wonolo app.

Not showing up to a job you accepted and forgetting to withdraw beforehand will heavily impact your account and future earnings, following the Breach of Contract policy. We don’t want to see that happen.

Once you withdraw from the job, we'll work on finding another Wonoloer in your community to help fill that opportunity.

Here's how to withdraw from a job:
Select the menu bar in the upper left corner on the app
Select My Jobs
Click on the job you want to withdraw from and scroll to the bottom
Click Withdraw and then confirm

Question 25

How do I add a great profile photo?

Accepted Answer

Your profile photo is an important representation of who you are as a Pruuvn Pro. Requestors will see your profile photo to know who to expect when you show up to the job, so make sure you make a strong first impression with a clear and professional photo.

If you don't meet our profile photo requirements, your account may be suspended until you are able to update yours. 
 
Take a look at our profile photo tips:
Open the menu from the upper left on the app 
Select Profile
Click on your profile photo
Click Add photo
Click Take photo or Choose photo
Save your new profile photo

Question 26

What should I do if a Requestor ended my job early?

Accepted Answer

Requestors’ staffing needs occasionally change due to unforeseen circumstances. Requestors may also end a Wonoloer’s job if productivity or behavioral issues arise.

Here’s what to do if your job ends early:

Finish the task you are currently working on, if allowed to remain on the business’s premises
Collect your personal belongings
Arrange transportation home
Promptly and quietly depart the premises without disrupting the work environment
Contact Wonolo Support to report the end of your job and to ensure your pay is processed based on the hours you worked
 
Please refrain from contacting the Requestor about the end of your job, pay, or access to jobs. 
 
If you have any questions or concerns about the end of your job, please reach out to our team.

Question 27

Should I receive a 1099-MISC tax form?

Accepted Answer

If required, Wonolo will send you your 1099-MISC form by January 31st of each year. As a Wonoloer, you are an independent contractor and are responsible for filing your own taxes. While we facilitate the process, Wonolo is unable to provide you with any tax advice.

As specified by IRS regulations, for each tax year, you will only receive a 1099-MISC form from Wonolo if you earned at least $600 for work you accepted through the Wonolo platform.

For the 2019 tax year, we have already sent out the 1099-MISC tax form to an address on your Wonolo account. To ensure you receive your tax forms from Wonolo on-time each year, please make sure you have provided us with your full legal name and correct Social Security Number (SSN) when completing your account in the app. If you have questions about the information you previously provided, please reach out to our team.

Please do not contact Requestors in order to obtain tax forms related to Wonolo jobs.

Question 28

How do I become a Preferred Wonoloer?

Accepted Answer

Requestors are often looking to invite the best Wonoloers back for more and more jobs. If you’re a great fit for the job, the Requestor can do that by adding you to their Preferred team. When a Requestor adds you to their Preferred team, you’ll gain early access to future jobs posted by that Requestor.

Make sure you keep your notifications on. By being on a Requestor’s Preferred team, you’ll get notified about their new jobs first, so you can quickly accept them. However, jobs will still open up to the rest of the community if they’re not taken within a few hours.

Keep in mind, some businesses on Wonolo may have multiple Requestors posting jobs and each one has a separate Preferred team.

We typically see Wonoloers get added to Preferred teams when they are a great fit for the role and they follow the 5Ps:

Question 29

Why did my payment fail?

Accepted Answer

There are a few possible reasons why a payment might fail. If you are alerted that one of your payments failed, it likely means you need to reach out to your bank or update your payment information on Wonolo.

If there is an error with your payment, you’ll receive a Pay Out Error or Payment Processing Error alert in the app on your home screen with instructions on what to do next. If you are unable to resolve the issue, contact the Support Team for further help.

Listed below are common issues related to a failed payment and what you can do to resolve each issue.

Invalid Account Number
Receiving an invalid account number message means that there is an error in the checking account number entered. 
 
You will need to update your checking account number in the Wonolo App.

Debit Not Authorized
This means we are unable to make negative transfers against your account. 
 
To fix this, contact your bank to resolve the issue. Once the issue is resolved contact us to reprocess your payment.

Bank Account Restricted
Your bank account has restrictions on either the type or number of transfers allowed, indicating that you are using a non-checking account. 
 
You will need to update your checking account number in the Wonolo App. If you are using a checking account, contact your bank to resolve the issue. Once the issue is resolved contact us to reprocess your payment.

Account Closed
Your bank informed us that the account associated with your bank account details was closed.
 
You will need to update your banking information in the Wonolo app.

No Account
No bank account could be found with the details that you entered, this can be a result of a misentered routing number or account number.
 
You will need to update your banking information in the Wonolo app.

Account Frozen
Your bank notified us that the funds in your account are currently frozen.
 
Contact your bank to resolve the issue. Once they unfreeze your account, contact us and we will reprocess your payment.

Bank Ownership Changed 
Your bank’s branch was bought by another bank, and as a result, your account information, such as your routing number, has changed.
 
You will need to update your banking information in the Wonolo app.

Invalid Currency
Your bank is not set up to process transfers in the given currency.
 
You will need to update your banking information in the Wonolo app. You can also contact your bank to resolve the issue, once the issue has been resolved contact us to reprocess your payment.

Could Not Process
This means something unexpected went wrong and your bank was unable to process the transfer from our payment provider.
 
To fix this, contact us through the Customer Support form or contact your bank to resolve the issue.

Question 30

What health-related benefits does Wonolo offer?

Accepted Answer

Wonolo Up gives you access to a new set of perks and benefits, ranging from health insurance plans to dental care, to tax prep assistance that will help make the most of your Wonolo experience. These benefits are available to you when working jobs on and off the Wonolo platform. Below are some of our current partners.

Starship 
Starship is a free mobile health savings account (HSA) that makes saving for your health easy with automated investing. It provides all the tools you need to save, spend, and invest in eligible health expenses without any hidden fees, and you’ll even earn up to 1.5% annual yield.

Bento
With Bento’s pre-negotiated rates you can save up to 50% on dental care at over 272,000 dental access points nationwide. Bento also offers complete transparency into the cost of dental care in your area with Bento’s Price Check.

SAMI-Aid
SAMI-Aid provides affordable, convenient phone or online doctor consultations with short wait times, no insurance required. The online portal that is available in all states is accessible 24/7. Generally, a nurse or doctor will call you within 15 to 60 minutes of scheduling an appointment. Wonoloers can connect with a medical professional for $51.

Galileo
For $9 per month, Galileo provides 24/7 online chat-based care from board-certified doctors. No insurance necessary, and you can cancel anytime. Currently, Galileo is only available in New York, California, Pennsylvania, Connecticut, and Washington. 
 
Check out Wonolo Up for more perks and benefits designed to help you make the most of Wonolo, ranging from disability insurance to online daily deals and discounts.

Question 31

How long can I accept jobs in California with Wonolo?

Accepted Answer

Given the limitations of AB5, we have made the tough decision to cease operations in California for all Wonoloers and Requestors, effective August 15th, 2020. There will no longer be California-based jobs available to accept on the Wonolo app that have a start time on or after August 15th, 2020.

We have not made this decision lightly but have done so in order to protect businesses from the risks associated with the new legislation.

Question 32

How can I earn the $500 Business Referral bonus?

Accepted Answer

If you've worked for a company, or know of one that could benefit from using Wonolo, we'd love an introduction.

You can refer a business by filling out the Business Referral Form.

If the business becomes a Wonolo Requestor and spends $500 on the platform, you'll receive a $500 Amazon Gift card!

After you refer a business, the Wonolo Sales team will contact them with next steps on signing up. In order to be eligible for a referral reward, the business you refer cannot have previously signed up to become a customer with Wonolo (including starting an application).

The business you refer must use your Wonolo referral code to sign up, and they can’t have already been referred. Wonolo cannot guarantee that the business will complete signup as well as meet the minimum amount of spend required for the referral bonus to be paid.

Question 33

How do I get paid for working jobs?

Accepted Answer

Wonoloers get paid after each job. You can update your payment information at any time. We currently support sending job payouts to a bank account or debit card.

Payments typically take 1-5 business days from when a job is completed to reflect on your account. You’ll receive payments from Wonolo as ACH transfers (direct deposit). To avoid delays, please make sure your payment information has been added and verified through the Wonolo app.

Question 34

Can I share a Wonoloer account with another person?

Accepted Answer

Each person who signs up for Wonolo must maintain his or her own Wonolo account.

Following Wonolo’s Terms of Use, Wonoloers agree to accurately represent their identity and credentials when accepting a Wonolo job. To that end, sharing accounts, or allowing another individual to use your Wonolo account to accept jobs, is not allowed.

If more than one individual is discovered to be using the same Wonolo account, both individuals may be deactivated from the Wonolo platform.

If you are having difficulty accessing jobs or are unable to log into your Wonolo account, please immediately notify our team.

For more information, review the Terms of Use (Section 8.1).

Question 35

How do background checks work on Wonolo?

Accepted Answer

Whether you need to pass a background check to perform a job you have accepted depends on the business that has posted the job on our platform. If you accept a job that requires a background check, Wonolo will initiate that background check. Background checks are processed with the assistance of our third-party provider, Evident ID.

If I accept a job that requires a background check, what information is needed?
You must provide Evident with the following information via the Wonolo app in order to accept your first job:
 
Full Name & Date of Birth
Residential Address
Valid state or government-issued photo ID
Social Security Number 
You also need to agree to a number of disclosures before a background check can run, including:
 
A Summary of Your Rights Under the Fair Credit Reporting Act 
Disclosure Regarding Background Check Investigation
Acknowledgment and Authorization for Background Check
State Notice Addendum 
When will a background check run?
 
Your background check starts running when you accept your first job on Wonolo that requires a background check. Your background check needs to clear before you show up to a Wonolo job.

Once you have found a job in the Wonolo app that’s a good fit, click Accept to continue. You will first be prompted to review and confirm the job requirements. Then, if the job requires a background check, you’ll need to submit the information needed to run a background check. Once you do, you’ll be added to the job.

If a background check is run, it will continue processing once you are slotted into the job, and you’ll be notified as soon as it completes. If your background check comes back as complete and clear, you will be able to work the selected job.

In some cases, the background check can’t process unless you upload additional documentation to verify your identity. If this happens to you, you will be notified (likely via text and/or email) so you can quickly take action. 
How long should it take for a background check to run?
 
Background checks can take up to 72 hours to process. However, for most Wonoloers, checks clear in under 5 minutes after they accept their first job that requires a background check. If you’ve been notified that a background check requires additional verification information to run, the background check will not complete unless you upload valid ID documentation through the Evident portal. 
What does the background check review?
 
The background check covers a Public Records Search, Domestic & Global Terrorist Watchlist Search, National Criminal Screen and County Court Search(es) where adverse policy violations are found, and a Sex Offender Registry search where permitted by state law. 
How can I check the status of my background check?
 
We'll email or text you when your background check kicks off and when it completes. If you need to take action on it, we may send you additional updates, including links to see your live status online. You can also email support@evidentid.com.

Question 36

Where do I find the best resources for tax information as an independent worker?

Accepted Answer

Unfortunately, Wonolo can’t provide you with tax advice as everyone’s situation is different and, in any case, we’re not tax professionals.  If you need reliable guidance you will need to consult an accountant or other appropriate professional.

Nonetheless, the Internal Revenue Services (IRS) has recognized how the gig economy is flourishing. Their Gig Economy Tax Center is a great starting point that might help you learn more about how to manage taxes as an independent contractor.

Please note that all the information provided at that link is from the IRS’s website, and Wonolo cannot vouch that the information is accurate, complete, or up-to-date.

Question 37

How much cell phone data does the app use?

Accepted Answer

The Wonolo app uses your device's location services to find jobs near you. On average, the app uses about 25 MB of data per month. So, if you have a 10 GB monthly data limit, the app might use 0.25% of your data.  However, the actual data usage will depend on a number of factors that are outside Wonolo’s control, including whether your phone is turned off, whether it’s receiving information only through Wi-Fi, etc.

Question 38

How do I update my payment information?

Accepted Answer

You can input or change your preferred payment information at any time. To avoid delays, please make sure your payment information has been added and verified through the Wonolo app.

We currently support these payment options:
Bank Account (checking account)
Debit Card (Visa or Mastercard)
Here’s how to update your payment information:
Select the menu bar in the upper left corner on the app 
Select Pay
Click into your preferred payment method (you can only choose one)
Input the required information, then save your payment details

Choosing Payment Methods
You are only able to link a single payment method at once. 
 
Direct deposit is a payment option where your funds are electronically transferred to your checking account. To set this up, you’ll need the following types of information: name on account, bank routing number, checking account number, and address on account. 
 
Debit cards are similar to credit cards. While deposits go into your checking account, a debit card is used to withdraw money from ATMs. If you are using a debit card, it must be a US non-prepaid Visa, Mastercard, or Discover debit card. To set this up, you’ll need to enter your debit card information.

Re-entering Payment Details
Payments typically take 1-5 business days from when a job is completed to reflect on your account. If you are experiencing a delay with a payment beyond that, and have successfully received payments in the past with your current payment details, please do not re-enter or adjust your information. Doing so will likely cause more of a delay.
 
Instead, follow these steps and reach out to our team so we can help.

Payment Verification
Your bank will either verify or inform us of any issues regarding your payment information once your first payment has processed. You may be required to verify your payment details with Stripe or another payment processor. If this happens with your account, you’ll receive an email from Stripe or another payment process with next steps to confirm information. For more information on payment processing, review the Terms of Use that govern your use of Wonolo and the Stripe Connected Account Agreement.

Question 39

What should I do if I get into a car accident during my job?

Accepted Answer

If you get into a car accident during your job, please first determine if immediate medical attention or police assistance is needed. If so, contact 911 right away.

Here’s what you might want to do next:

Locate the insurance information for the vehicle
Exchange the vehicle owner’s insurance information and contact information with the other driver
Take extensive photos of all vehicles, damage, and the location of the accident
Submit the date, time, and street address of the accident, the other driver’s insurance details and contact information, photos, and a summary of any damage to the primary insurance carrier for the vehicle
Await medical or police assistance, where needed
Operating a Personally-owned Vehicle
Wonolo does not offer vehicle insurance coverage to Wonoloers. 
 
Please contact your vehicle insurance carrier and/or local body shop for further assistance. 
 
If you have a transportation issue, such as a car accident, before the job, make sure to withdraw from the job as soon as you can.
Operating a Vehicle Owned by a Requestor or Client
Wonolo does not offer vehicle insurance coverage for vehicles owned by Requestors.
 
Please locate the Requestor’s vehicle insurance information inside the vehicle. Contact the Requestor as soon as possible, to provide the details of the accident and photos of any damage. Together, determine if the vehicle needs to be provided back to the Requestor or to a local body shop for repairs.

What to Do Next
Please also notify our team within 24 hours of the accident. 
 
A Support agent will send you Occupational Accident Insurance information and ensure that your rating and pay are finalized for your job.
 
In the following weeks, an insurance adjuster may contact you to obtain additional details about the accident, in order to reach a coverage decision.

Question 40

What's the difference between 1099 and W-2 status?

Accepted Answer

This is a difficult question that has both legal and tax implications -- and we can’t provide you with legal advice or tax advice.

Traditionally and simply, the difference has depended on a number of things, including whether you thought you were becoming an independent contractor, whether you had control over when you worked and which jobs you would accept, and whether you would receive a 1099 or W-2 tax form. If you need reliable guidance you will need to consult an appropriate professional.

Question 41

Can I insert a video in my FAQ?

Accepted Answer

Before you can start viewing available jobs, you’ll need to finish creating your Wonolo account. Read on for troubleshooting tips if you’ve completed your account and still do not see jobs.

Keep in mind, the Wonolo app does not guarantee you will see or be able to accept any minimum number of jobs, or that any minimum number of jobs will be posted by a specific Requestor.

App Settings
To receive alerts for nearby jobs, you might need to give the Wonolo app access to your location or allow it to send push notifications to your phone. 
Breach Points
You might have incurred a breach point, possibly from a late withdrawal or a no-show. To see your account's current status, open your Profile in the Wonolo app. If you received a breach point, we are not sure if you intend to complete the jobs you had previously accepted. As a result, upcoming jobs may be cancelled. Further, your ability to accept new jobs is limited per the following:  
First Breach = 3-day limited view of jobs
Second Breach = 7-day limited view of jobs 
Third Breach = Permanent limited view of jobs 
Business Needs
It’s possible that Requestors have decided to not post jobs in your location, or that they are only offering jobs for Wonoloers on their Preferred team. Or, Wonolo may not be actively operating in your area.

Deactivation
Your account might have been closed due to breach of your contractual agreement or failure to comply with a policy or procedure, like Wonolo’s Privacy or Acceptable Use Policies.

Question 42

How do I report that I was potentially overpaid or underpaid?

Accepted Answer

If you are concerned about a recent adjustment to your pay, please immediately notify Wonolo Support.

Here’s what to provide to our team when you reach out:

Your full name
The email address associated to your Wonolo account
The last four digits of your Social Security Number
A screenshot of the Pay tab within the Wonolo app
A screenshot of the Job Description, which includes the posted pay or adjusted pay
Screenshots of any email or text discussion about a pay rate 
A brief summary of the overpayment or underpayment concern
 
Where possible, our Support Team will reach out to the Requestor to verify the essential duties of the job, actual duration of the job, the posted pay rate, and any adjusted rates or verbal agreements made regarding pay.
 
Please note, all Wonoloer pay will be evaluated against city and state minimum wage laws and will be subject to the Insurance Safety Fee (if applicable) and limitations or reductions set forth in the Terms of Use.

Question 43

What is Kover?

Accepted Answer

Kover is an income protection service designed to help gig economy workers that can no longer work due to an accident or hospitalization. With Kover you can protect your earnings from unforeseen expenses and loss of regular income.

Check out Wonolo Up for more perks and benefits designed to help you make the most of Wonolo, ranging from health insurance plans to dental care.

Question 44

What is Wonolo's policy surrounding illness?

Accepted Answer

Please withdraw from jobs that may be affected by your illness and submit a support ticket noting your are ill. We will excuse most early or late withdrawals related to your illness or caring for loved ones.
Please note that no-shows will not be excused for any reason.

Question 45

How can I change my password?

Accepted Answer

Please visit the following link in order to reset your password.
 
Password Reset
 
If you still have issues after that, please send us a message through the Customer Support email at support@pruuvn.com

Question 46

What are the basics?

Accepted Answer

At Wonolo, we use lingo and phrases to describe our platform, policies, and benefits. Read on for some terms that are important to understand since you'll encounter them during your time with Wonolo. The more you know about Wonolo, the more you can get out of it.

Who uses Wonolo? 
A Wonoloer is anyone who accepts and works jobs on the Wonolo platform. A Wonoloer that has done such great work that Requestors want them back for more and more shifts, is a Preferred Wonoloer. A Preferred Wonoloer gets early access to any future jobs posted by that Requestor.
 
A Requestor is someone posts jobs on the Wonolo app for their company, usually the shift supervisor. Some jobs posted on the Wonolo app have shifts that span multiple days, multi-day jobs. In order to accept and work these jobs, Wonoloers must be able to work all of the shifts listed.
 
Some jobs require you to complete a paid Tryout on-site to be best prepared for future jobs with that Requestor. By successfully completing a Tryout you earn that company’s badge and unlock future jobs with that Requestor. 
What are badges?
Wonolo badges allow Wonoloers to show off their knowledge and skills to Requestors. Some badges help you unlock more jobs, while other badges are for bragging rights. For a full list of badges you can earn, check out the Wonolo Badge Library.
What are the 5Ps of Wonolo?  
The most successful Wonoloers are those that display these characteristics while working a Wonolo job: Professional, Prepared, Positive, Polite, and Punctual. Being a top Wonoloer opens up more job opportunities and chances to earn more on the Wonolo app!
What is a Breach of Contract?
Our Breach Policy exists in order to make sure that we can provide the best opportunities for Wonoloers and the right level of service for Requestors. Receiving a breach point will limit your account access. 
 
If a Wonoloer accepts a job and can no longer work, they must withdraw from the shift at least 12 hours before the job start time. Late withdrawals result in one Breach Point. 
 
A no-show, not working or failing to withdraw from an accepted job, leads to permanent suspension from the Wonolo platform. 
 
We recommend that you get familiar with our Breach Policy to avoid issues that could impact your account.
What perks does Wonolo offer?
A wide range of benefits, perks, and programs are available to Wonoloers in the Wonoloer Hub. You can connect with other Wonoloers in your community, compete to make it onto the Leaderboard, or learn about current Wonolo news. 
 
Wonolo Up offers perks and benefits available to Wonoloers no matter who you work for. From daily discounts on auto and phone services, dental coverage, and tax prep assistance, there is a benefit that can help any Wonoloer.

Question 47

Why was my payment adjusted?

Accepted Answer

Receiving an unanticipated payment amount may be a result of a negative balance on your account. A negative balance, or overpayment, occurs when the posted pay amount is processed prior to the Requestor making adjustments based on the work performed. Requestor adjustments are either an addition or deduction to the posted pay, typically based on hours actually worked.

A negative balance due to overpayment is the same as the adjustment amount. A 20% deduction will automatically be made to successive job payments until the outstanding amount is zeroed out.

You can view a breakdown of your outstanding negative balance through the Pay tab in the app.

Payment adjustments typically occur due to further information about the actual hours worked. Wonolo values hard work and wants you to get paid fast. To do this, we work to help Wonoloers receive payments quickly and allow some adjustments to be made after the pay has been processed.

Here’s what some of the payment terms mean:
Original Pay - Pay amount visible in the job description prior to accepting a job
Bonus Pay - Bonus/incentive pay added on top of the original pay
Reimbursement Amount - Reimbursements offered by the Requestor including tips, additional incentives, or reimbursements for toll fees, as specifically described in the job description
Trust and Safety Fee - Fee counts towards Occupational Accident Insurance and is calculated based on the entire posted job duration
Sub-Total - Payment that is processed before the Requestor makes adjustments
Adjusted Balance Payment - Payment adjusted due to overpayment from previous jobs
Total Payment - Payment amount that includes Requestor adjustments

Question 48

How does Wonolo comply with the CCPA?

Accepted Answer

The California Consumer Privacy Act of 2018 (CCPA) is a California law that governs how California businesses collect and process personal information of California consumers.

In general, the CCPA gives California consumers certain rights over their personal information, including the rights to:
Know what personal information has been collected from or about them, 
Access and/or delete their personal information;
Opt-out of the sale of their personal information to third-parties, and;
Equal service and price, even if an individual has exercised their privacy rights under the CCPA.
How does Wonolo comply with the CCPA?
Please review Wonolo’s Privacy Policy to understand what kind of personal information we collect, the purpose of collection, and how we share personal information with others. Wonolo is not obligated to respond to any California consumer’s CCPA requests until January 1, 2021.

How can I exercise my California Privacy Rights?
Wonolo is not obligated to respond to any California consumer’s CCPA requests until January 1, 2021.
 
Meanwhile, if you want to deactivate your account, please reach out to our Support team at support.wonolo.com. 
 
If you want to learn more about what kind of personal information we collect, the purpose of collection, and how we share personal information, you may find the details in our Privacy Policy.

Question 49

What can I do to prepare to accept a delivery job?

Accepted Answer

Some jobs posted on the Wonolo app may require that you own and operate a personal vehicle, or that you operate a company-owned vehicle, in order to complete a delivery route.

Often, these jobs will require you to have the Clean MVR badge on your profile to show the Requestor you have a clean Motor Vehicle Record.

Here’s what you may want to confirm before accepting a delivery job that requires a personal vehicle:

Your personal vehicle is appropriately sized to receive and transport delivery orders
Your personal vehicle insurance policy is active
Your personal vehicle insurance meets any personal and commercials insurance requirements in your state
Your vehicle registration and tags are up-to-date
Your vehicle has passed all state-mandated inspections
You are licensed to drive in the area where you will be providing delivery service
You are prepared to navigate various parking situations at pick-up and delivery locations (businesses, private residences, etc.)
 
Here’s what you may want to confirm before accepting a delivery job that requires a company-owned vehicle:
You are licensed to drive in the area where you will be providing delivery service
You are licensed to operate a truck, van, or commercial-sized vehicle (where applicable)
You are familiar with the operation and upkeep of trucks, vans, or commercial-size vehicles
You are prepared to navigate various parking situations at pick-up and delivery locations (businesses, private residences, etc.)
 
Please note, Wonolo does not offer vehicle insurance coverage for vehicles owned by Wonoloers or for vehicles owned by Requestors. Make sure you’re prepared in case of a car accident while completing a job request.

Question 50

Can I set up more than one Pruuvn account?

Accepted Answer

In order to best connect Pruuvn Pro's with available jobs, Pro's must provide accurate information about their identity, location and job interests.

To that end, Pro's are only permitted to maintain one Pruuvn account, in order to uphold integrity and trust in the Pruuvn Community.

If more than one Pruuvn account is associated with you, the additional account(s) will be closed, and all upcoming jobs associated with the closed accounts will be canceled.

If you are unable to log in to your Pruuvn account, please do not create a new Pruuvn account. Instead, contact Pruuvn Support for assistance recovering your account.

Question 51

What is Wonolo doing about AB5?

Accepted Answer

Wonolo’s executive team is working closely with local officials and policy advocates to discuss what the future of work should look like in California, as we, along with many other gig economy companies do not believe AB5 is the answer. We will continue to fight both locally and nationally for the best interests of Wonoloers and the businesses that make up this incredible community.

Question 52

How do I turn on my notifications for job alerts?

Accepted Answer

Jobs are added every day, but they fill quickly. Turn on your push notifications from your app, so you never miss an opportunity! Read on if you need more help turning on your notifications.

On your Android:
 
Go to your phone’s Settings
Select Apps
Select the Wonolo app
Ensure that Show notifications is checked 
Return to main Settings page
Select Location and make sure that Location Services are switched ON 
Return to main Settings page
Select Apps
Scroll down to Wonolo 
Select Precise location (GPS and network based) on Permissions list
On your iPhone:
Go to your phone’s Settings
Select Privacy
Select Location Services and make sure it is turned on
Scroll down to find the Wonolo app 
Set Allow location? access to Always
Return to main Settings page
Select Notifications
Scroll down to Wonolo
Turn on Allow Notifications, Sounds, Badges
Finally, choose either Lock Screen, Notification Center, or Banners under Alerts

Question 53

How long will it take to process my pay?

Accepted Answer

Payments typically take 1-5 business days from when a job is completed to reflect on your account.  However, in some cases, they can take longer. Payments are sent as ACH transfers (direct deposit) via Stripe or another payment processor and may need additional processing time once your bank receives the funds.

To avoid delays, please make sure your payment information has been added and verified through the Wonolo app.

Wonolo will sometimes offer promotions you can opt into. Unless otherwise specified, any incentive payments will be paid out as set forth in the terms of such promotion or once the promotion period has ended. For example, if you opt in and qualify for a promotion to earn an extra $100 upon completing 5 jobs in March, the earliest we’ll be able to process your $100 incentive payout is April 1st, though it might take longer.

You may be required to verify your payment details with Stripe or another payment processor. If this happens with your account, you should receive an email from the payment processor with next steps to confirm your information. For more information on payment processing, you can review the Terms of Use that govern your use of Wonolo and the following: Stripe: Online payment processing for internet businesses; Stripe Connected Account Agreement.

Question 54

Where can I find symptom and prevention information?

Accepted Answer

Coronavirus Summary   |  Center for Disease Control and Prevention (CDC)
COVID-19 Outbreak  |  World Health Organization (WHO)

Do you recommend any additional resources?

Gig Workers' Collective COVID-19 page provides helpful resources at both the national and state levels. They note that “many programs require a short application process, and it is key to do this now before the process is backlogged. You have some options if you're in need of food, help paying rent, your bills etc.”

Gig Workers Rising also has a page dedicated to coronavirus resources with tips on staying healthy depending on the kind of work you’re doing, plus how to best access medical care and applying for benefits.

Question 55

Can I change the address that my 1099-MISC tax form is delivered to?

Accepted Answer

If you’ve changed addresses since you started on Wonolo, make sure to update your address in the app. You’ll need to do this on or before January 20, 2021 to receive your 2020 1099-MISC tax form at your new address.

Question 56

Why did I get asked to take action on my background check?

Accepted Answer

If you accept a job that requires a background check, you may receive an update that our third-party background check provider, Evident, was unable to return a result with the information you provided. If this is the case, the background check requires additional verification information.

The check will not be able to complete unless you upload valid ID documentation securely through the Evident portal.

You will likely receive an email on the steps needed to verify your identity so your background check can properly run. You can expect to search for an email with the subject line:

Action Required to Complete Your Background Check (Time Sensitive)

If you receive this email, please click the yellow Begin Now button to verify your identity by uploading your selfie and a photo of your ID as soon as possible. You can do this on any device. Don't wait on this - your background check can’t be completed without it, and certain jobs require your background check to be completed.

Please be sure to upload a clear copy of your ID as soon as possible:
 
The image must be high quality, unobstructed
The image must show the full document and can’t be cropped
Pro-tips when uploading an image of your ID:
Lay your ID on a flat surface
Ensure you're in a well-lit area
The photo should not contain any shadows
For a step-by-step guide on how to upload your ID and selfie, read on here.

Question 57

What is Keeper Tax?

Accepted Answer

Keeper Tax is a tax filing software designed for independent contractors. It scans your past purchases for write-offs and then helps you file your taxes. As a Wonoloer, you get custom content and resource support, as well as $30 off tax filing.

Check out Wonolo Up for more perks and benefits designed to help you make the most of Wonolo, ranging from health insurance plans to dental care.

Question 58

What is California Assembly Bill 5 (AB5)?

Accepted Answer

AB5, often referred to as the "Gig Worker Bill” is a California law that changes the test by which California determines (for many purposes) whether an individual providing services to a business is an independent contractor or an employee. It impacts gig workers and the companies they contract with for flexible work. This new law went into effect on January 1, 2020.

Question 59

What information does Wonolo collect about me?

Accepted Answer

Wonolo’s mission is to empower people to choose work that works for them. When you sign up to use the Wonolo app, we collect information that you provide to us. You may provide us this information directly or we may collect this information automatically when you use our platform.

How does Wonolo use my information?
Your information is used to open your account and help you find jobs through our Wonolo app. Your information may also be used to develop and test new products and features on our mobile application and related services, to improve our current products and features, or to facilitate the relationship between our users.

How does Wonolo share my information?
We share certain information with Requestors when you accept a job that they posted, such as your name and photo. We may also share certain information with service providers that are authorized by us and perform services on our behalf, including for example, background checks, payment processing, and customer support services. We may also share information for legal, safety, and security reasons, such as in response to valid law enforcement requests.

Does Wonolo sell my data?
No. Wonolo does not sell your personal information.  
 
If you want to learn more about what kind of personal information we collect, the purpose of collection, and how we share personal information, you may find the details in our Privacy Policy .

Question 60

Where are Wonolo jobs available?

Accepted Answer

Wonolo is live across the US. Our team is continuously working to expand our reach and keep on adding jobs everywhere we operate. Check in with us in a few months if you don’t yet see your city below.

Right now, here’s where Wonolo is available:

Atlanta
Austin
Baltimore-Washington
Charlotte
Chicago
Cincinnati
Columbus
Dallas-Fort Worth
Denver
Detroit
Grand Rapids
Greenville
Houston
Indianapolis
Kansas City
Las Vegas
Louisville
Memphis
Miami
Nashville
New Jersey
New York
Orlando
Philadelphia
Phoenix
Pittsburg
Raleigh-Durham
Reno
Salt Lake City
San Antonio
Seattle
St. Louis
Tampa
Virginia Beach

Question 61

What are the requirements for my profile photo?

Accepted Answer

A clear and accurate profile photo is a requirement to accept jobs on the Wonolo platform. Requestors will use your profile photo to confirm attendance when you show up to a job, so make sure your photo can be easily used to identify who you are.

If you don’t meet our profile photo requirements, your account may be suspended until you are able to update your photo.
 
Here are our profile photo requirements:
Your photo should be a representation of you, so avoid glamour shots or filters that significantly change how your face looks
Avoid taking a picture of a picture, as this results in lower quality images
Dress professionally and look directly at the camera

Question 62

How have ratings and breaches recently changed?

Accepted Answer

We are excited to announce a few updates to Wonolo to improve your experience. These updates were driven by Wonoloer feedback collected from support tickets, surveys, and interviews.

One of our main goals with these changes is to create a more accurate and fair rating system, one based more on what is in your control (being on time and preventing no-shows & late withdrawals), rather than Requestor ratings, which are more subjective.

These changes launched on May 20th, 2020. 
Breach Policy
 
Our breach policy has been updated to be more fair to Wonoloers and easier to understand:
Wonoloers no longer receive Breach Points for low star ratings
Wonoloers no longer receive Breach Points for early withdrawals (12+ hours before a job starts)  
Reliability Stats
Wonolo is phasing out the 5-star rating system, which is how Requestors have traditionally provided feedback on Wonoloers. Starting May 20th, some Wonoloers will begin seeing Reliability Stats instead of 5-Star ratings on their profile:

It’s worth noting that:
 
We are testing this feature and will be rolling it out to more Wonoloers over time, so it’s ok if you don’t see it at first
For now, these stats will only be shown on your personal profile
Achievement Badges
 
Since the Achievement Badge program is tied to the 5-star rating system, we are no longer issuing Gold, Silver or Bronze Achievement badges:
Wonoloers who have earned Gold Badges will have their 3% extra pay grandfathered in, as long as they work at least 1 job a month
For everyone else, we will be launching a new program in early June tied to skill certification and increased earning potential
We are exceptionally grateful for the Wonoloer community and the feedback we’ve received to help inform these changes. Please keep an eye out for upcoming updates as we continue to work hard on improving how Wonolo works for Wonoloers.

Question 63

How do I correct my 1099-MISC form?

Accepted Answer

If you spot an error on the 1099-MISC form delivered to you, please reach out to our Support team as soon as possible.

If your name, email, address, SSN is incorrect, you can correct that information via the app or you may reach out to us so we can make the changes after we verify your account.  To verify your account, you'll need to send 3 details that match the ones currently on your account.

These details may be any of the following:
Email address
Phone number
ZIP code
Last 4 digits of SSN
Last 4 digits of the payment card used
Physical address
Date of birth

Question 64

What can I find in the Wonoloer Hub?

Accepted Answer

The Wonoloer Hub is your one-stop-shop where you'll find useful information on how to get the most out of Wonolo, including:
Wonolo Up (perks)
Wonolo badges
Monthly leaderboard
Business referrals
Hiring bonus
Wonoloer newsletter
Seasonal promotions
Every month, new perks, promotions, and badges are added, so check the Wonoloer Hub regularly to best utilize these Wonolo benefits.
 
You can locate the Wonoloer Hub from your main menu, by clicking the three horizontal lines at the top left of your app:
  
If you do not see the Wonoloer Hub as an option, you will need to update the app Wonolo app within the App Store or Play Store.

Setting up Your Account

What is Acorns?

How can I earn the $25 Wonoloer referral bonus?

Can I work for a Requestor as an employee?

What happens if I can't make it and forget to withdraw in the app?

What to do if I suspect my account has been taken over or used by someone else?

Why was I cancelled from a job?

How do I update my address to get notified for nearby jobs?

What happens to my Wonolo account if I live in California?

What information is on my 1099-MISC tax form?

Why should I earn badges?

How do I contact the Requestor during my job?

How can I check the status of my payment?

What is Wonolo’s policy around quarantine pay?

How long should it take for a background check to run?

What should I do if I perform work outside of the Wonolo app?

What does Wonolo's Occupational Accident Insurance policy cover for Wonoloers?

Why is my payment missing or delayed?

How can I earn a badge for a specific company?

What happens if a Requestor cancels my job at the last minute?

What is Wonolo doing in response to coronavirus?

What happens if I failed my background check?

How do I file a complaint or report potential misconduct or mistreatment?

Why is my view of jobs limited?

How do I withdraw from a job on the app?

How do I add a great profile photo?

What should I do if a Requestor ended my job early?

Should I receive a 1099-MISC tax form?

How do I become a Preferred Wonoloer?

Why did my payment fail?

What health-related benefits does Wonolo offer?

How long can I accept jobs in California with Wonolo?

How can I earn the $500 Business Referral bonus?

How do I get paid for working jobs?

Can I share a Wonoloer account with another person?

How do background checks work on Wonolo?

Where do I find the best resources for tax information as an independent worker?

How much cell phone data does the app use?

How do I update my payment information?

What should I do if I get into a car accident during my job?

What's the difference between 1099 and W-2 status?

Can I insert a video in my FAQ?

How do I report that I was potentially overpaid or underpaid?

What is Kover?

What is Wonolo's policy surrounding illness?

How can I change my password?

What are the basics?

Why was my payment adjusted?

How does Wonolo comply with the CCPA?

What can I do to prepare to accept a delivery job?

Can I set up more than one Pruuvn account?

What is Wonolo doing about AB5?

How do I turn on my notifications for job alerts?

How long will it take to process my pay?

Where can I find symptom and prevention information?

Can I change the address that my 1099-MISC tax form is delivered to?

Why did I get asked to take action on my background check?

What is Keeper Tax?

What is California Assembly Bill 5 (AB5)?

What information does Wonolo collect about me?

Where are Wonolo jobs available?

What are the requirements for my profile photo?

How have ratings and breaches recently changed?

How do I correct my 1099-MISC form?

What can I find in the Wonoloer Hub?

What is the Healthy Workplace Hygiene badge?

What are the accepted forms of ID for background checks?

How do I verify my payment information?

Do breach points expire?

How can I get paid faster with the Wisely Paycard?

How do I update my address to get notified for nearby jobs?

Am I an independent contractor?

How do I upload my ID &amp; selfie to complete my background check?

What is a gig employee or gig worker?

How do I get started as a Pruuvn Pro?

What is a Breach of Contract?

What is PerkSpot?

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How do I upload my ID & selfie to complete my background check?