Getting Paid

Once you complete a job, you can track the status of your pay through the Pay tab in the app. You’ll receive payments from Wonolo as ACH transfers (direct deposit). Here’s what each payment status means: Completed - You've completed the job and the Requestor is in the process of approving your job Approved - The Requestor has successfully approved your job Processing - Payment has been initiated using your preferred pay method Processed - Payment transaction via your preferred pay method has been completed Keep in mind, payments typically take 1-5 business days from when a job is completed to reflect on your account. If you are experiencing a delay with a payment beyond that, and have successfully received payments in the past with your current payment details, please do not re-enter or adjust your information. Doing so will likely cause more of a delay. Instead, follow these steps and reach out to our team so we can help.

Wonoloers get paid after each job. You can update your payment information at any time. We currently support sending job payouts to a bank account or debit card. Payments typically take 1-5 business days from when a job is completed to reflect on your account. You’ll receive payments from Wonolo as ACH transfers (direct deposit). To avoid delays, please make sure your payment information has been added and verified through the Wonolo app.

You can input or change your preferred payment information at any time. To avoid delays, please make sure your payment information has been added and verified through the Wonolo app. We currently support these payment options: Bank Account (checking account) Debit Card (Visa or Mastercard) Here’s how to update your payment information: Select the menu bar in the upper left corner on the app Select Pay Click into your preferred payment method (you can only choose one) Input the required information, then save your payment details Choosing Payment Methods You are only able to link a single payment method at once. Direct deposit is a payment option where your funds are electronically transferred to your checking account. To set this up, you’ll need the following types of information: name on account, bank routing number, checking account number, and address on account. Debit cards are similar to credit cards. While deposits go into your checking account, a debit card is used to withdraw money from ATMs. If you are using a debit card, it must be a US non-prepaid Visa, Mastercard, or Discover debit card. To set this up, you’ll need to enter your debit card information. Re-entering Payment Details Payments typically take 1-5 business days from when a job is completed to reflect on your account. If you are experiencing a delay with a payment beyond that, and have successfully received payments in the past with your current payment details, please do not re-enter or adjust your information. Doing so will likely cause more of a delay. Instead, follow these steps and reach out to our team so we can help. Payment Verification Your bank will either verify or inform us of any issues regarding your payment information once your first payment has processed. You may be required to verify your payment details with Stripe or another payment processor. If this happens with your account, you’ll receive an email from Stripe or another payment process with next steps to confirm information. For more information on payment processing, review the Terms of Use that govern your use of Wonolo and the Stripe Connected Account Agreement.

Payments typically take 1-5 business days from when a job is completed to reflect on your account. However, in some cases, they can take longer. Payments are sent as ACH transfers (direct deposit) via Stripe or another payment processor and may need additional processing time once your bank receives the funds. To avoid delays, please make sure your payment information has been added and verified through the Wonolo app. Wonolo will sometimes offer promotions you can opt into. Unless otherwise specified, any incentive payments will be paid out as set forth in the terms of such promotion or once the promotion period has ended. For example, if you opt in and qualify for a promotion to earn an extra $100 upon completing 5 jobs in March, the earliest we’ll be able to process your $100 incentive payout is April 1st, though it might take longer. You may be required to verify your payment details with Stripe or another payment processor. If this happens with your account, you should receive an email from the payment processor with next steps to confirm your information. For more information on payment processing, you can review the Terms of Use that govern your use of Wonolo and the following: Stripe: Online payment processing for internet businesses; Stripe Connected Account Agreement.