If you are trying to perform jobs that you have found on the Wonolo app, you should accept them through the Wonolo app and not perform them otherwise.
Work that is completed outside of the Wonolo platform will not qualify for insurance or liability coverage from Wonolo Inc. or its customers.
If you complete work without having accepted the job on the Wonolo app, you may work out payment directly with the Requestor, or request a backdated engagement in order to process pay via Wonolo.
Backdated Jobs
To request a backdated job, please notify our team within 72 hours of job completion. Wonolo reserves the right to decline to backdate a job for any reason, following the Wonolo Terms of Use.
Backdated job requests will be subject to the Trust & Safety Fee.
Background Checks
Individuals who have not successfully completed a background check will not be eligible to receive payment for any job they complete that required a background check (e.g., if the Wonoloer shows up to work a job that required a background check without accepting it on the app). In this situation, the Wonoloer must work directly with the Requestor to organize pay. After the individual clears Wonolo’s background check, he or she will be eligible to process pay via Wonolo for any Wonolo jobs that require a background check.
The Wonolo application does not guarantee that a Wonoloer will be able to see or accept any minimum number of jobs, or that a specific Requestor will post any jobs.
If you recently incurred a breach point due to a no show or late withdrawal, in accordance with the Breach Policy, your ability to view other jobs on the Wonolo platform may be limited.
To see your account's current status, open your Profile in the Wonolo app. Depending on the scenario, your account may be temporarily limited or permanently limited.
Temporary Limitation
Your view of available jobs will be limited for a period of 3 days or 7 days, depending on the breach point(s) that you incurred. Keep in mind, breach points expire.
Permanent Limitation
Your view of available jobs will be limited indefinitely. To remove this permanent limitation, you can complete Wonolo’s Second Chance Program and pass the accompanying quiz that covers your obligations when using the Wonolo platform. You can only complete the Second Chance Program a single time.
Avoiding Limitations
If you can’t make it to a job that you’ve accepted, please withdraw on the app as soon as possible. That way, you don’t get marked as a no-show, which automatically counts as 3 breach points resulting in a permanent limited view of jobs. Withdrawing allows us to open up your slot to open up to another Wonoloer in your community.
Before you can start viewing available jobs, you’ll need to finish creating your Wonolo account. Read on for troubleshooting tips if you’ve completed your account and still do not see jobs.
Keep in mind, the Wonolo app does not guarantee you will see or be able to accept any minimum number of jobs, or that any minimum number of jobs will be posted by a specific Requestor.
App Settings
To receive alerts for nearby jobs, you might need to give the Wonolo app access to your location or allow it to send push notifications to your phone.
Breach Points
You might have incurred a breach point, possibly from a late withdrawal or a no-show. To see your account's current status, open your Profile in the Wonolo app. If you received a breach point, we are not sure if you intend to complete the jobs you had previously accepted. As a result, upcoming jobs may be cancelled. Further, your ability to accept new jobs is limited per the following:
First Breach = 3-day limited view of jobs
Second Breach = 7-day limited view of jobs
Third Breach = Permanent limited view of jobs
Business Needs
It’s possible that Requestors have decided to not post jobs in your location, or that they are only offering jobs for Wonoloers on their Preferred team. Or, Wonolo may not be actively operating in your area.
Deactivation
Your account might have been closed due to breach of your contractual agreement or failure to comply with a policy or procedure, like Wonolo’s Privacy or Acceptable Use Policies.
Some jobs posted on the Wonolo app may require that you own and operate a personal vehicle, or that you operate a company-owned vehicle, in order to complete a delivery route.
Often, these jobs will require you to have the Clean MVR badge on your profile to show the Requestor you have a clean Motor Vehicle Record.
Here’s what you may want to confirm before accepting a delivery job that requires a personal vehicle:
Your personal vehicle is appropriately sized to receive and transport delivery orders
Your personal vehicle insurance policy is active
Your personal vehicle insurance meets any personal and commercials insurance requirements in your state
Your vehicle registration and tags are up-to-date
Your vehicle has passed all state-mandated inspections
You are licensed to drive in the area where you will be providing delivery service
You are prepared to navigate various parking situations at pick-up and delivery locations (businesses, private residences, etc.)
Here’s what you may want to confirm before accepting a delivery job that requires a company-owned vehicle:
You are licensed to drive in the area where you will be providing delivery service
You are licensed to operate a truck, van, or commercial-sized vehicle (where applicable)
You are familiar with the operation and upkeep of trucks, vans, or commercial-size vehicles
You are prepared to navigate various parking situations at pick-up and delivery locations (businesses, private residences, etc.)
Please note, Wonolo does not offer vehicle insurance coverage for vehicles owned by Wonoloers or for vehicles owned by Requestors. Make sure you’re prepared in case of a car accident while completing a job request.
Wonolo is live across the US. Our team is continuously working to expand our reach and keep on adding jobs everywhere we operate. Check in with us in a few months if you don’t yet see your city below.
Right now, here’s where Wonolo is available:
Atlanta
Austin
Baltimore-Washington
Charlotte
Chicago
Cincinnati
Columbus
Dallas-Fort Worth
Denver
Detroit
Grand Rapids
Greenville
Houston
Indianapolis
Kansas City
Las Vegas
Louisville
Memphis
Miami
Nashville
New Jersey
New York
Orlando
Philadelphia
Phoenix
Pittsburg
Raleigh-Durham
Reno
Salt Lake City
San Antonio
Seattle
St. Louis
Tampa
Virginia Beach